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管理心理學(xué):心理學(xué)在企業(yè)管理中的應(yīng)用 Management Psychology

管理心理學(xué):心理學(xué)在企業(yè)管理中的應(yīng)用 Management Psychology

課程編號:47294

課程價格:¥0/天

課程時長:2 天

課程人氣:235

行業(yè)類別:行業(yè)通用     

專業(yè)類別:中層管理 

授課講師:劉向明

  • 課程說明
  • 講師介紹
  • 選擇同類課
【培訓(xùn)對象】
成熟企業(yè)的中高層經(jīng)理、創(chuàng)業(yè)公司的創(chuàng)始團隊

【培訓(xùn)收益】
1.拓展知識領(lǐng)域:了解心理學(xué)對管理的意義 2.提升管理效率:優(yōu)化影響效率的心理因素 3.豐富領(lǐng)導(dǎo)技能:掌握符合心理的領(lǐng)導(dǎo)技能 4.預(yù)見發(fā)展趨勢:預(yù)見未來管理的心理趨勢

第一章 概述:從心理角度認識知識體系
課前思考:心理學(xué)和管理學(xué),哪一門學(xué)科更加基礎(chǔ)?
一 什么是基礎(chǔ)學(xué)科
1.學(xué)科體系:上游學(xué)科、前位學(xué)科
2.學(xué)科序列:硬科學(xué)、軟科學(xué)、準科學(xué)、類科學(xué)
二 什么是心理學(xué)
1.研究對象:心理學(xué)的研究對象,行為和認知
2.研究層面:心理學(xué)的六個研究層面
三 心理學(xué)的三重性
1.知識:客觀的知識體系
2.技能:作用于外的技能
3.能力:作用于內(nèi)的能力
本章教學(xué)目標:讓學(xué)員了解心理學(xué)為什么是基礎(chǔ)科學(xué)


Course outline

Chapter 1 Overview: Reviewing science from a psychological perspective
Pre-training question: Which subject is more basic, psychology or management?
1.What is basic science
a)Disciplinary system: upstream disciplines, former disciplines
b)Discipline sequence: hard science, soft science, sub- and quasi-science
2.what is psychology
a)Object: the research object of psychology, behavior and cognition
b)Level: six research levels of psychology
3.The features of psychology
a)Knowledge: Objective knowledge system
b)Skills: Skills to apply to the outside
c)Ability: Ability to apply to oneself
Benefits from this chapter: understanding psychology as a basic science


第二章 演化:從心理角度了解管理演化
課前思考:人的工作本性是勤奮,還是懶惰?
一 什么是管理心理學(xué)
1.效率科學(xué):如何提高工作效率
2.人性科學(xué):如何改善心理感受
二 管理心理學(xué)的里程碑
1.經(jīng)濟人假設(shè):科學(xué)管理運動
2.社會人假設(shè):霍桑工廠實驗
3.上進人假設(shè):需求五層次理論
4.自主人假設(shè):X理論與Y理論
5.成就人假設(shè):動機雙因素理論
6.興趣人假設(shè):工作特性理論
案例講解:心理學(xué)對管理的推動
本章教學(xué)目標:讓學(xué)員了解管理心理學(xué)的發(fā)展過程

Chapter 2 Evolution: Reviewing management from a psychological perspective
Pre-training question: Is the human nature of work diligence or laziness?
1.what is management psychology
a)Efficiency science: how to improve work efficiency
b)Human Science: How to Improve Mental Feelings
2.Human nature assumptions in management psychology
a)Economic man: Scientific Management Movement
b)Social man: Hawthorne Factory Experiment
c)Self-motivated man: Hierarchy of needs
d)Autonomous man: Theory X and Theory Y
e)Pursuing man: two-factor theory of motivation
f)Interested man: job characteristic theory
Case explanation: Psychology's promotion of management
Benefits from this chapter: understanding the evolution of management psychology


第三章 績效:從心理角度優(yōu)化績效因素
課前思考:績效改進,主要靠勤奮還是靠智慧?
一 哪些心理因素會影響工作效率
1.屬事因素:程序、流程、信息、工具
2.屬人因素:感受、學(xué)習、能力、態(tài)度
二 哪些屬人因素要重點管理
1.學(xué)習過程:工作怎樣從陌生到熟悉
2.融入過程:團隊怎樣從排斥到歸屬
3.提高過程:技能怎么從良好到卓越
4.發(fā)展過程:能力怎么從局部到全面
三 哪些屬事因素要重點管理
1.工作分解:工作任務(wù)怎么有效分解
2.程序改進:工作方法怎么持續(xù)改進
3.信息簡化:怎樣能讓信息易于傳播
4.工具優(yōu)化:怎樣能讓工具易于使用
案例講解:人人都參與的精益管理
小組練習1:工作分解的技巧練習
本章教學(xué)目標:讓學(xué)員了解影響績效的心理因素

Chapter 3 Performance: Optimizing psychological factors of performance
Pre-training question: Is diligence the main source of performance?
1.What psychological factors will affect work efficiency?
a)Matter factors: procedures, processes, information, tools
b)Human factors: feelings, learning, ability, attitude
2.Which human factors should be focused on management?
a)Learning process: how to make the work from unfamiliar to familiar
b)Integration process: how the team goes from rejection to integration
c)Improvement process: how to improve skills from good to excellent
d)Development process: How to achieve comprehensive ability
3.Which matter factors should be managed?
a)Work breakdown: how to effectively breakdown tasks
b)Process improvement: how to continuously improve working methods
c)Information simplification: how to make information easy to spread
d)Tool optimization: how to make tools easy to use
Case study: the Lean management of total participation
Group exercise 1: Work breakdown skills exercise
Benefits from this chapter: understanding the psychological factors that affect performance


第四章 技能:從心理角度提升管理技能
課前思考:如何給管理技能分類?
一 如何提高工作中的人際技能
1.傾聽技巧:如何增加團隊的凝聚力
2.表達能力:如何提高下屬的理解力
3.激勵方式:如何引導(dǎo)下屬主動成長
4.行為糾正:如何推動下屬積極改善
小組練習2:傾聽和激勵技巧練習
二 如何提高工作中的概念技能
1.計劃能力:如何提高思維的計劃性
2.判斷能力:如何提高判斷的準確性
3.分析能力:如何提高分析的深刻性
4.決策能力:如何提高決策的有效性
三 管理者需要哪些關(guān)鍵技能
1.聯(lián)動設(shè)置:怎樣讓團隊工作更高效
2.升維規(guī)劃:怎么讓團隊視野更開闊
小組練習3:團隊指令的技巧練習
本章教學(xué)目標:讓學(xué)員掌握符合心理的領(lǐng)導(dǎo)技能

Chapter 4 Skills: Improving psychological skills of management
Pre-training question: How to classify management skills?
1.How to improve human skills
a)Listening skills: how to increase team cohesion
b)Expressing skills: how to improve the understanding of subordinates
c)Incentive skills: how to guide subordinates’ development
d)Correcting skills: how to correct subordinates’ working behavior
Group exercise 2: Practice listening and motivational skills
2.How to improve conceptual skills
a)Planning ability: how to improve the planning of thinking
b)Judgment ability: how to improve the accuracy of judgment
c)Analytical ability: how to improve the depth of analysis
d)Decision-making ability: how to improve the effectiveness of decision
3.Key skills that managers need
a)Linkage settings: how to make team work more efficient
b)Upgrading planning: how to make the team's vision wider
Group exercise 3: Skills exercise of team instruction
Benefits from this chapter: mastering the psychological skills of management

 

第五章 環(huán)境:從心理角度改善工作環(huán)境
課前思考:人們喜歡什么樣的工作環(huán)境?
一 什么是工作環(huán)境
1.物理環(huán)境:物化的外在空間
2.感受環(huán)境:個人的內(nèi)在感受
3.人際環(huán)境:人際的互動感受
二 感受環(huán)境的改善
1.情緒改善:情緒感受有哪些共情
2.審美改善:審美體驗有哪些共性
3.角色改善:個人對環(huán)境的主導(dǎo)性
案例講解:個人主導(dǎo)性對壽命的影響
三 人際環(huán)境的改善
1.互動改善:人際互動有哪些共性
2.身份改善:對象身份有哪些共性
3.信念改善:人際信念有哪些共性
案例講解:對象身份對歸屬感的影響
本章教學(xué)目標:讓學(xué)員了解改善工作氛圍的方法技巧

Chapter 5 Environment: Improving the psychological environment
Pre-training question: What kind of work environment do people like?
1.What is the working environment?
a)Physical environment: materialized external space
b)Sensory environment: personal inner feelings
c)Interpersonal environment: interpersonal interaction feelings
2.Improving the sensory environment
a)Emotional improvement: empathy of emotional feelings
b)Aesthetic improvement: commonalities of aesthetic experience
c)Role improvement: dominance of the environment
Case study: the influence of personal dominance on life longevity
3.Improving interpersonal environment
a)Interaction improvement: commonalities in interpersonal interaction
b)Identity improvement: commonalities of the self-identity
c)Faith improvement: commonalities of interpersonal beliefs
Case explanation: the influence of object identity on sense of belonging
Benefits from this chapter: understanding the methods and skills to improve the working environment.

 

第六章 趨勢:從心理角度預(yù)見管理趨勢
課前思考:下一代人會喜歡什么樣的公司?
一 當代管理心理學(xué)有哪些特色
1.管理革命:以積極情緒為中心的管理變革
2.集體智商:以專業(yè)知識為基礎(chǔ)的決策變革
二 未來管理心理學(xué)的可能趨勢
1.人際邊界:人與人之間的邊界意識加強
2.人格假設(shè):基于獨立人格的社會學(xué)假設(shè)
3.契約等級:情景化和契約化的組織等級
4.多元價值:基于人性的多元價值觀并存
5.分布決策:專業(yè)分工形成的分布式?jīng)Q策
本章教學(xué)目標:讓學(xué)員預(yù)見管理心理學(xué)的發(fā)展方向

Chapter 6 Trends: Foresee management trends from a psychological perspective
Pre-training question: What kind of company will the next generation like?
1.What are the characteristics of contemporary management psychology?
a)Management revolution: management focuses on positive emotions
b)Collective IQ: decision-making bases on professional knowledge
2.Possible trends in future management psychology
a)Interpersonal boundary: the boundary awareness is strengthened
b)Personality assumption: society is based on independent personality
c)Contract hierarchy: organizational hierarchy is based on contract
d)Multiple values: coexistence of multiple values based on human nature
e)Distributed decision: decision is distributed by profession
Benefits from this chapter: foreseeing the development of management psychology. 

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